![]() Away messages serve as automated responses to inquiries outside of working hours or when your business is closed for vacation.So when a user reaches out to you, they’re invited to keep chatting even if you personally cannot answer at the moment. Greeting messagescan be set up to automatically respond to new chats. ![]() There are three kinds of automated WhatsApp messages available to speed up your communication on WhatsApp Business. Otherwise, you can send as many such messages as you want in chunks of 256 contacts.Īutomated messages. The last catch is that recipients must have your phone number saved to receive the broadcast. You can select them manually from your phone contacts list or use labels within the app. But with the Business app, you can only send a broadcast to 256 contacts at a time.Ĭhoosing the contacts is not easy either. It’s the WhatsApp equivalent of a newsletter or a promotional SMS notification. These are mass text message campaigns sent to a large number of contacts. The catalog can also be shared as one dedicated link.īroadcasts. ![]() It can include images, prices, and even links back to your site. Another great feature is the ability to create a product catalog within the WhatsApp Business app to showcase your products. Then, you can add an image, working hours, website, and physical address to your profile to present your business. Learn more: How to make a WhatsApp business account It’s a good idea to use a dual SIM phone to manage both from one device while keeping contacts lists separate for compliance purposes. While they can be on the same phone, they have to be tied to separate phone numbers.įor the business account, you can use a landline number as well as a mobile one. What’s the difference between WhatsApp and WhatsApp Business?Ī WhatsApp Business account is not the same as a standard one. It offers the same basic features as the one for personal use - both sides can start chats, and you can participate in group chats. It’s still free to use and there’s a browser version. WhatsApp Business provides basic tools for business messaging for micro and small businesses. WhatsApp Business is a separate app version of WhatsApp aimed specifically at businesses. But as the business starts to grow, they’ll need a more scalable option. Only very small businesses can get away with using personal WhatsApp to contact customers. There are no automation options and you can only contact the people whose phone numbers you have in your phone. There’s not much business owners can do with regular WhatsApp messenger, however. You can make voice and video calls via the app (not via the browser though). Give it access to your phone contacts and you can chat with the ones that also have a WhatsApp account. ![]() It’s freely available for both Android and iOS, and like other messaging apps, offers one-to-one chats and groups. The regular WhatsApp app is made for personal communication. Let’s go over the three options so you see for yourself which one is best for you.Īt a Glance: The Main Differences WhatsApp Messengerġ user, 2 devices max (1 phone, 1 desktop)Īutomated messages (chatbots, transactional)Ĭreate but not participate in group chats However, it’s important to choose the right type of WhatsApp account for your business size and needs. Plus, WhatsApp offers a wide range of messaging options to add to your marketing strategy: interactive messages with quick buttons, multimedia messages, product catalog, and QR codes for your multi-channel reach. People are much more likely to open a chat message as soon as it chimes in than an email. It lets you reach your audience directly on their mobile devices. Why? Because WhatsApp is a great channel for customer service, transactional messages, and marketing campaigns. So can businesses use WhatsApp? Yes - and not only can they use it, they should use it. With 2 billion monthly active users, WhatsApp is the most popular messenger app in the world, according to 2023 data from Statista. They are three different tools, aimed at different users. If you want to use WhatsApp for marketing, understanding the difference between the basic WhatsApp, WhatsApp Business and WhatsApp business API is crucial.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |